Suffolk and North East Essex
Wellbeing Support Services


Keep well this summer

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Beach huts at Felixstowe 1 c Gemma Porch
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Health tips to keep well and safe this summer in Suffolk and north East Essex

Please follow the guidance below to help you get the right care quickly if you feel ill or need urgent or emergency treatment.

Remember to use sun cream and stay hydrated in hot weather

Keep any prescription medication you might need with you

Advice for visitors and holidaymakers

If you need to speak to or visit a GP while on holiday, call 111. Please note you may not necessarily be seen by a GP but another appropriate clinician. You can also call 111 to see a GP out of hours.

Remember to bring your prescription medication with you.

If you’ve forgotten your prescription medication, ask your GP surgery back home to send a prescription to a nearby pharmacy. Your accommodation provider can tell you where your nearest pharmacy is.

Emergency services

999 and A&E are emergency services and should only be used for life or limb-threatening serious illness or injury. Please help other people by not calling 999 or visiting emergency departments unless it really is necessary. This means that people who need emergency care can get it as quickly as possible.

Urgent (non-emergency) medical problems

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. You can contact NHS 111 via the website or by phone/textphone:

Website: (for people requiring treatment aged 5 and over only)

Telephone: 111 (available 24 hours a day, 7 days a week)

If you’re deaf and want to use the phone service, you can use the NHS 111 British Sign Language service:


Textphone: 18001 111

Minor ailments

Local pharmacies can help with a number of minor ailments such as:

Coughs, colds, sore throats, eye irritation, hay fever, tummy troubles, aches and pains, constipation, diarrhoea, insect bites and stings, sunburn, blisters and minor cuts and grazes.

How our local pharmacy teams can help with bites and stings

How our local pharmacy teams can help with dehydration

How our local pharmacy teams can help with hay fever

How our local pharmacy teams can help with minor burns and scalds

You can find your nearest pharmacy on the NHS Find a Pharmacy service:


Stay safe and well on the beach

Beach Patrol stations and Lifesaving Clubs in north east Essex

Beach Patrol stations in Clacton, Dovercourt, Frinton, Walton, Harwich and Brightlingsea can give first aid.  They can also provide wristbands for children, help to find a missing child and give you water safety advice.

Colchester Lifesaving Club offers first aid at West Mersea Beach in Victoria Esplanade when there is a high tide between 11am and 4pm on Sundays and Bank Holiday Mondays from the start of May to the end of October. Look out for the red and yellow flag. The ‘Mersea Beach Lifeguard Unit’ Facebook page has details of patrol times and dates.

Coastal Patrols in Suffolk

Crews from Felixstowe Coast Patrol monitor the town’s coastline during weekends and bank holidays between April and November.

In Lowestoft and Southwold, the RNLI have patrols from 28 May to 4 September.

The Coastguard

The Coastguard can be called via 999 if someone is in difficulty in the sea.

Telephone: 999


If you have coronavirus or coronavirus symptoms you must not walk into your GP practice, pharmacy or hospital. If you need help in an emergency, please tell the 999 call taker if you either have coronavirus or symptoms of coronavirus, and mention this to paramedics when they arrive.

The advice for people with suspected coronavirus remains the same: stay at home and self-isolate. If you think you have the symptoms of coronavirus, such as a high temperature, loss of taste or smell or a new continuous cough, please use the online NHS 111 coronavirus service that can tell you if you need medical help. If you are unable to use online services then you should call NHS 111.


Telephone: 111

For the latest local COVID-19 information in Suffolk and north east Essex, please visit:


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