Age well in Suffolk and north east Essex

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The information on this page has been written by the Health and Wellbeing Alliances in Suffolk and North East Essex.

Health and Wellbeing Alliances are groups of government, healthcare and voluntary organisations that work together to tackle some of the problems their communities face.

Ipswich and East Suffolk Alliance Logo
Ipswich and East Suffolk Alliance Logo
West Suffolk Alliance Logo
This webpage provides information on the support available in Suffolk and north east Essex to help you age well and live healthily, happily and independently for longer.
The advice is aimed at people aged 65 years or older and anyone who supports them such as family, friends or carers.

While we can’t control our age, we can slow down any decline in our health with smart choices along the way. From the foods we eat and how we exercise to our friendships and retirement goals – it all has an effect on how quickly or slowly our bodies age.
The good news is that it’s never too late to get started! You might already have thought of some of the suggestions below, but you may also find some new ideas.

A good way to create new habits or try new things is to set simple goals. In every section you will find ideas and suggestions to help you lead a healthier and happier life as you get older. At the end of the page there is a list of organisations which can provide support to help you put these into practice.

How to age well
The basics of good health
How to reduce your risk of falls and stay safe at home
If you need extra support
How to stay safe throughout the year
How to improve your mental health and wellbeing
How to plan for the future

Useful contacts for support

North east Essex

Active Essex

Find ways to increase activity

Adult Social Care

Assess individuals care and support needs 

T: 0345 603 7630  

E: [email protected]  

Age UK

Financial and legal including planning for the future, health and wellbeing, care support, befriending, cost of living support.

T: 0800 678 1602

Age Well East

Emotional support, befriending, community activities, dementia support, bereavement, welfare advice and cost of living support. 

T: 0300 373 3333

Alzheimer’s Society

Support for daily living, carers, independent living, and financial and  legal matters.

T: 0333 150 3456

Carers First

Offer support and advice for carers.

T: 0300 303 1555

Citizens Advice

Benefits, financial, legal and health.

Colchester T: 0808 278 7853  

Tendring T: 01255 377080

Colchester City Council

Cost of living, benefits and housing support, community information. 

T: 01206 282700

Colchester Leisure World

A wide range of physical activity including Gym, swim and classes.


Life Enhancing Activity Programme (LEAP)  designed to improve the health & wellbeing of  people with specific health issues. 

T: 01206 282045

Community 360 Colchester

Social prescribing, community activities and information about local support and services.   

T: 01206 505250  

E: [email protected] 

or visit the hub in Long Wyre St. Colchester.

Community Voluntary Services Tendring (CVST)

Social prescribing, community activities and information about local support and services. 

T: 01255 425692

E: [email protected]


Provides regular short breaks to carers who would like some time to themselves.

T: 01255 860960

Dementia Intensive Support Team

In the event of a crisis, the team can be contacted to support individuals in the community. 111 (option 2)  

Adult Social Care can assess individuals’ care and support needs.

Dementia UK

Advice on living with dementia, legal and financial matters and family and carers support.    

T: 0800 888 6678

E: [email protected]

Digital Access Support Team (DAST)

Gain basic skills and confidence to enable  you to use technology. 

Colchester T: 01206 282452 

E: [email protected] 

Tendring T: 01255 686497

E: [email protected]


Person-centred care for sight and hearing loss, learning disabilities, mobility, respite and home care. 

T: 0333 0135 438

Essex Carers Support

Offer carers support and a respite service. 

T: 01255 474410  

Essex Community Agents

Support for mobility

issues and caring responsibilities, with health and practical living skills to maintain independent living.

Essex County Council

Care Home information   

Information on care at home  

Help with meal services and shopping  

Carers support  

Information on scams and how to find a trustworthy trader

Essex County Council Care Technology

Fall detectors and sensors, technical support for medication and dementia. 

T: 0300 303 2682 

E: [email protected]

or contact Adult Social Care (details above). 

Visit  to check

eligibility for free equipment.

Essex County Fire and Rescue Service

Free home safety check.

 T: 0300 303 0088

Essex Wellbeing Service

Help to quit smoking, social isolation support, weight management, or help with day-to-day needs.   

T: 0300 303 9988 

E: [email protected]

Government Services

How to claim for carers allowance 

Information on how to make or register a Power of Attorney Guidance on what to do following a death


24/7 personal monitoring and response service in North East Essex. 

T: 01206 769779

Independent Age

Care and support, money and benefits, health and mobility. 

T: 0800 319 6789


Mid and North East Essex: Mental  health support whether you are stressed, depressed or in crisis.


Tools and support to lose weight, get active, quit smoking or lift your mood. Resuscitation Council UK: Information on personalised plans (ReSPECT forms) for clinical care in emergency situations.

Sport for Confidence

Physical activity and wellbeing programme through occupational therapy interventions, focusing on strength and balance and falls prevention. 

E: [email protected]

St Helena

For End-of-life support, advice, and My Care Choice Register. 

T: 01206 890360  

For bereavement support T: 01206 984274

Tendring Careline

24/7 personal alarm service for the Tendring area. 

T: 01255 222022

Tendring Community Transport

Tendring Community Transport: Door-to-door wheelchair accessible transport. Also provides access to Colchester healthcare services and hospices. Many services are free with a bus pass.

 T: 01255 436962

E: [email protected] 

Tendring District Council

Cost of living, benefits and housing support, community information. 

T: 01255 686868

Tendring Leisure Centres

A wide range of physical activity including Gym, swim and classes.

Therapy for You

Mental health support  and access to psychological therapies  

T: 01206 334001

Tribe Project

Small local business offering personalised services to support people at home (personal care, meals, cleaning, shopping or running errands) and in the community (hobbies, therapies, learning new skills, companionship).   


Alzheimer’s Society

The Alzheimer’s Society offers support for daily living, carers, independent living, and financial and legal matters and it you can also download the ‘This is me’ passport.

Telephone: 0333 150 3456

Website: Alzheimer’s Society ( and This is me | Alzheimer’s Society (

Befriending - Silverline

Silverline is run by Age UK and is a free telephone service that offers support and conversation 24 hours a day:

Telephone: 0800 470 8090

Better Health

Better Health is a national NHS website with information to help you lose weight, get active, quit smoking, drink less and lift your mood:

Website:  Better Health – NHS (

Carers Assessment

Regardless of how many hours you spend caring each week, your financial circumstances or whether the person you care for receives any other support, you can complete a Carers Self Assessment to see what you may be able to claim.  In the assessment you can identify your caring role and the impact this may have on your life.

Website: Suffolk Adult Care Portal – Suffolk County Council

Telephone: 0808 800 400

Carers Allowance

Visit the Government’s Carers Allowance website for more information.

Website: Carer’s Allowance: How it works – GOV.UK (

Suffolk Family Carers

Suffolk Family Carers supports family carers of all ages to maintain their own health and wellbeing, organise breaks from their caring responsibilities and access practical advice and information.

Telephone: 01473-835477


Cost of living support

Cost of living support can be found at:

Cost of living support – Suffolk County Council

Citizens Advice

Speak to your local office as there may be help and support available for heating costs

They can also advise on benefits, financial, legal and health:

Telephone: Adviceline (England): 0800 144 8848

Website: Contact us – Citizens Advice

Keeping people in Suffolk warm

Support for any household experiencing hardship and in need of support to prevent ill health and keep warm.

Website: Keeping people in Suffolk warm this winter – Suffolk County Council

Map of foodbanks and pantries across Suffolk


Dementia Connect

Dementia Connect can offer support information and signpost to relevant services.

Telephone: 0333 150 3456

Dementia UK

Dementia UK is the specialist dementia nursing charity that supports the whole family.

Telephone: 0800 888 6678

Email:  [email protected]

Website: About us – Dementia UK

Feel Good Suffolk

Feel Good Suffolk supports people in Suffolk to improve their health and wellbeing, stop smoking, manage their weight and be more active.  There are lots of useful tips, advice and resources on the website and you can also contact their customer service advisors for more support.

Telephone: 0345 603 4060

Website: Feel Good Suffolk

Lasting Power of Attorney

For information on how to give someone Lasting Power of Attorney, visit the

Office of the Public Guardian – GOV.UK (


Recommended Summary Plan for Emergency Care and Treatment

Telephone: Resuscitation Council UK  020 7388 4678

Website: ReSPECT | Resuscitation Council UK

End of Life and Bereavement

For more information visit: End of life, palliative care and bereavement services – NHS Suffolk and North East Essex ICB

St Elizabeth Hospice

St Nicholas Hospice

Scams - How to keep your money and information safe

Telephone: Suffolk County Council Customer Service on 0345 606 6067

Website: Help for Households – Suffolk County Council

Social Care how to request support and get help in a crisis

Information on how Social Care works and how you can ask for support can be found on the Suffolk County Council website:

 How adult social care works – Suffolk County Council

If you have a social care emergency and need urgent assistance, please call Customer First on 0800 917 1109.  Outside normal working hours this number will divert to the Emergency Duty Service which will deal with any problem (for example….to add in later) that cannot wait until the next working day.

Social Prescribing

In Ipswich and east Suffolk social prescribing is provided by Connect for Health.

In West Suffolk it is provided by Lifelink.

There is also a bespoke Connect for Health service for people from multi-ethnic communities across Suffolk.

Email: [email protected]

Telephone: 01473 429740

Suffolk County Council’s care technology service

Suffolk County Council’s care technology service Cassius helps people to live happy, independent lives and connect with others. Even people who have not used technology before can benefit from this service.

Website:  Cassius – Technology to help you live independently – Suffolk County Council

Suffolk Fire and Rescue Service

Suffolk Fire and Rescue Service offer a free home safety check.

Telephone: 01473 260588

Email: [email protected]

Suffolk Infolink

Suffolk Infolink details all the support in your community which is local to you and through various national charities and organisations.  It also links to national and local websites providing advice and tips which you may find useful.

Website: Suffolk Infolink


How to get urgent or emergency medical care

NHS 111 can help if you think you need urgent medical care. However, if you think you have a life-threatening medical emergency, please dial 999.

You can get help from NHS 111:

NHS 111 will direct you to the best place to get help.  Depending on what you need, you might be advised to:

  • call 999 or go to A&E for emergency care
  • go to an urgent treatment centre
  • see an out-of-hours GP (in the evenings or at weekends)
  • book a call back from a nurse
  • get urgent specialist support, for dental or mental health problems
  • contact your own GP surgery
  • see a pharmacist for help with a minor illness
  • look after yourself safely at home
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